Advice you can trust
As a company committed to supplying sound financial advice along with an exemplary service Grove are pleased to send out customer satisfaction surveys as a matter of course.
Here is a small selection of the feedback we have had after advising a variety of people in different circumstances on Pension Release
Your staff gave me so much relief and I would like it known that your staff are helpful, understanding, and make the whole process easier than I thought it would be. I am so so happy to have put this in your company’s hands.
A very clear, understandable and efficient service. All staff were friendly and knowledgeable.
I thought the process of pension release would be difficult but was made easy to understand by the very helpful staff at Grove.
This was the best decision I have made. I cannot express how helpful Grove Pension Solutions were. … Their staff are very knowledgeable, professional and friendly, not something other companies offer these days.
When I made my initial enquiry via the Grove Website I received a response within 30 minutes. I realised straightaway that I was dealing with a highly professional operation. From beginning to end my case was handled with utmost speed and courtesy. I would highly recommend your services to anyone thinking of releasing their pension.
A very professional, yet friendly and personal service. I would strongly recommend your company to anyone interested in pension release. Many many thanks to all your staff for a service second to none.
After wasting so much time on sites belonging to “big players “. I selected an unfamiliar one belonging to Grove Financial and never looked back – excellent service and commitment.
Grove made all aspects of the pension release process very clear and precise, and kept me up to date on what stage my pension unlocking was at. Very professional at all times.
I was in a situation and found that Grove Pension Release came to my rescue and appreciate everything they did for me.
I have already recommended your services to some of my colleagues. I was highly delighted with all aspects of the services I received. Thank you for a painless, understandable transaction.
I would recommend your services to anyone. A good job well done. Thanks.
….what can I say. This company has been a breath of fresh air. I fully recommend any one considering any form of financial planning to contact Grove Pension Release. In plain English, those people are “NOT” cowboys. Thank you for all your help.
The whole experience was comprehensive and informative. I was never put under pressure, and the whole procedure was conducted professional, with feedback. Everything that I was told would be done was done in the time frame that I was advised of.
I found Grove to be very professional people and very knowledgeable. The way they dealt with my pension release was second to none.
I found the service very good, everything was explained in simple English, which made it easy to understand. The advisor was polite and very helpful.
Thoroughly recommended, nothing to much trouble, always there to give advice, always dealt with the same person at all times. Very glad that I used this company.
We find using Grove for their pension transfer process, straightforward and without any complications. The good thing about Grove is that they use good communication skills with the client, even if a transfer is not viable to proceed with. We receive weekly email updates as a given but in and amongst other things there is constant dialogue to confirm further updates on each individual case. We’ve used Grove for the past two years and have been extremely satisfied with their service & co-operation for every case they’ve been involved with.
I looked around the internet for some time, all I looked at was very confusing to me. I then found Grove Financial and found it very easy to read and take in. I sent an email with a question to see the response. I had a perfect response in plain english. I was very happy to carry on with the excellent personal service.
The Grove Pension Release company are very helpful who go through every aspect step by step so that you understand. … The service you get is A1 and the staff are polite and helpful in every way. The response and service I got was second to none.
The advice I received was excellent. Each time I didn’t understand something I made a phone call. I was never felt to feel like a nuisance (which I know I was!) and everything was simply explained to me. Thank you – what a wonderful team!
The people who dealt with my case were very helpful & non judgmental about the reasons why I wanted the case payout. Everything was explained to me thoroughly and the risks highlighted. Although this course of action is not for everyone, it has been a lifesaver for me. Thank You.
You were the only company to explain it (advice) to me in a way I could understand … I contacted several IFA’s and they were all very unhelpful. … I am delighted I chose Grove, very professional, polite company. Thanks so much!
I found Grove Financial advice helpful and informative in all stages of the (Pension Release) process, I would recommend them to any friends and family who needed impartial advice on financial matters.
From the moment I went on to the website with Grove, right to the end of my pension dealings. They’ve acted in a very professional way with myself, I would recommend them to any person who – like me – needs much needed help on pension release. Well done to everyone at Grove, you deserve a pat on the back, thank you.
At all stages I was completely satisfied with the help I got. At every stage I was made aware of any pro’s and con’s of pension release.
This was the best decision I have made. I cannot express how helpful Grove Pension Solutions were. They go the extra mile to ensure you receive the best service. Their staff are very knowledgeable, professional and friendly, not something other companies offer these days.
Definitely I would recommend Grove Pension Release to anyone as they give personal and friendly help to people who need help, where other companies don’t.
I found your service first class with friendly polite staff. All questions I had were answered. It was nice to be with a company that did not hard sell. Most refreshing.
I wanted to release some of my pension money ( tax free ). Grove Financial were extremely helpful in every way from start to finish. No problems were encountered throughout. I Would strongly recommend them, many thanks.
This company is nothing but professional, positive, personal, pleasant and punctual. They don’t miss any deadline.
Your staff were very helpful from the start and very professional in their approach to what is a complex field. I would recommend your services to anybody.
Very helpful. Explained in detail, answered all my questions. Would recommend to family and friends. Excellent services.
I had no pre-knowledge of what would be involved in pension release so I was pleased by the professionalism and friendly service offered by your organisation, things were explained in a clear and concise way so I would have no hesitation in recommending your services to other people.
I found your service to be very professional. The people I had contact with were very patient and understanding.
Although I am only an occasional user of the pension transfer service offered by Grove FS, I have always found their service levels excellent. Their personal guidance, throughout each case, has been 1st class, ensuring that I give my clients accurate information from the start and throughout. This ensures that our clients have no unrealistic expectations, and appreciate both, the time required for a full and proper analysis, and, that the advice given, is in the client’s best interests. The new online system is very easy to learn and has made the information gathering process more interactive with the client, resulting in more accurate information being recorded.
Grove Pension Release provided a very proficient service regarding my pensions review and pension release. My future pension needs have been fully reviewed and look forward to your support and working together in future years.
Found your service to be very professional. Your staff were polite and friendly ready to explain / clarify any query I had relating to release of my pension fund(s). Even went the ‘extra mile’ to update me via phone and text.
Very satisfied from start to finish with the quick & professional service.
Very helpful & informative staff who understood my situation & why I had to release funds. I was informed that it could be a bad decision to proceed & was put under pressure not to, which doesn’t make sense as Grove wouldn’t make any money.
I cannot praise your company enough. From the initial enquiry form to completion the whole procedure was absolutely first rate. Your staff are a complete credit to your company and it is impossible for me to find anything further to add. Superb!!
The expertise and attention to detail with which you have handled our clients’ financial affairs could not be faulted. Particularly reassuring to us is our feeling of certainty in the absolute integrity of your dealings with them.
Pensions are an incredibly difficult subject to grasp but the team at Grove Pension Solutions went out of their way to explain, in plain English, the pro’s and con’s with regards to the pensions even if it meant that they wouldn’t get as much business. They really did put the client first which is a refreshing change to the financial culture of today. I was very happy with the service and satisfied that my pensions are in safe hands.
Excellent service and advice from start to finish. Grove deliver clear and concise advice to my clients, whilst keeping me informed at every step.
I have used Grove for around a year now & they have done over 30 cases for me, I must say that their professionalism is superb & they work very hard to quickly & efficiently complete each case in the timescales provided, I have spoken to lots of their advisers & support staff, everyone so far have been great to deal with & sorted out any issues in a timely fashion, they chase up cases regularly, the quality of the information that they send out to clients is very good & my clients have actually commented on this as well as saying they have been kept well informed about the process.
For an introducer using Dan at Grove Pensions is really useful as he helps to make a pension transfer a really straightforward process from start to finish with regular updates informing me where we are at with each case. The advice process is good, clear and concise so the client fully understands exactly what options they have when making their decision to transfer or not.
I did not think such a good service existed but it does. Grove customer service really does look after the customer.
from the point of initial contact right the way through to what was an extremely painless and satisfactory final outcome I was treated with courtesy, politeness and kept informed of every stage. My requests for any further clarification are treated with great patience and understanding.
I found your staff very helpful and professional at all times. The advisor concerned did everything in his power to speed up the process as I had wanted to use the funds to attend my son’s wedding (abroad). The deadline was met and I was able to achieve my goal. The advisor went out of his way to ensure I was fully briefed and had considered all options before making my decision, thank you again.
The advisor explained everything and took time to make sure I understood what he had said. Service provided prompt information clear and easy to understand. Staff polite at all times. Everything they said would happen did in time frame told.