It’s free to find out your options

Our Process

It’s free to find out your options. You are under no obligation to proceed with any of our recommendations. You will not be charged if you do not proceed with our recommendations.

It worth noting our qualified advisers ARE NOT paid a commission. It makes no financial difference to them whether you proceed or not. They are monitored on the quality of their work and EVERYTHING goes through our compliance department for checking at every stage of the process. This can leave you confident you are being given the best possible advice for you.

We are Authorised and regulated by the Financial Conduct Authority (Reference number 46505). We only use FCA & HMRC approved schemes.

These are the steps involved in the process:

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1. Get Started

Simply fill in our Get Started form and we will send you our free pension freedom pack by post.
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2. Complete Enquiry Form

If you read the guide and would like us to look into your options, simply complete the Enquiry Form at the back of the guide telling us what pensions you would like us to look into and post it back to us via FREEPOST.

Once we receive the completed enquiry form, we will contact your pension provider and request all of the information relating to your current scheme e.g. size of fund, pension type and benefits.

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3. Fact Find

With your pension details acquired, we then carry out a “Fact Find” with you to get a better picture of why you want to unlock your pension funds. We do this via a phone call interview with you or using our online Fact Find questionnaire.

It’s essential that we provide our clients with the right advice for their specific situation. With all of the information gathered from both yourself and your pension provider, we draw up a report setting out our recommendations.

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4. Recommendations

One of our Pension Specialists will carry out a full analysis, order transfer illustrations and discuss our recommendation direct with you, the client.

We will post you our recommendation, written in plain, easy to understand language, detailing our advice and why we have come to that conclusion. We will give you all the illustrations and details of all the charges. If you have any questions or need clarification, please call us.

If our advice is to proceed with a transfer we will include all the relevant paperwork for your completion and include information on costs and charges.


5. Approval

If you do decide to go ahead with our recommendation and on receipt of your written authorisation, we arrange for the transfer of you pension. If you are taking a cash lump sum the funds are paid directly into your bank account.

The process is now complete.



Get started today and receive expert advice from Grove Pension Solutions

Initial consultation free


I found your service first class with friendly polite staff. All questions I had were answered. It was nice to be with a company that did not hard sell. Most refreshing.

Mrs JC, Warwickshire

At all stages I was completely satisfied with the help I got. At every stage I was made aware of any pro’s and con’s of pension release.

Mr JE, Maidstone

This was the best decision I have made. I cannot express how helpful Grove Pension Solutions were. … Their staff are very knowledgeable, professional and friendly, not something other companies offer these days.

Mrs JM, Glasgow

Found your service to be very professional. Your staff were polite and friendly ready to explain / clarify any query I had relating to release of my pension fund(s). Even went the ‘extra mile’ to update me via phone and text.

Miss RA, Kent

When I made my initial enquiry via the Grove Website I received a response within 30 minutes. I realised straightaway that I was dealing with a highly professional operation. From beginning to end my case was handled with utmost speed and courtesy. I would highly recommend your services to anyone thinking of releasing their pension.

Mr CB, France

Very helpful & informative staff who understood my situation & why I had to release funds. I was informed that it could be a bad decision to proceed & was put under pressure not to, which doesn’t make sense as Grove wouldn’t make any money.

Mr PB, Chelmsford

I found your staff very helpful and professional at all times. The advisor concerned did everything in his power to speed up the process as I had wanted to use the funds to attend my son’s wedding (abroad). The deadline was met and I was able to achieve my goal. The advisor went out of his way to ensure I was fully briefed and had considered all options before making my decision, thank you again.

Ms NS , Swindon

After wasting so much time on sites belonging to “big players “. I selected an unfamiliar one belonging to Grove Financial and never looked back – excellent service and commitment.

Mr TJ, Surrey

Your staff gave me so much relief and I would like it known that your staff are helpful, understanding, and make the whole process easier than I thought it would be. I am so so happy to have put this in your company’s hands.

Mrs ED, Manor House


Grove actively support the following charities and institutions

Bromley Mencap