It’s free to find out your options

Our Process

It’s free to find out your options. You are under no obligation to proceed with any of our recommendations. You will not be charged if you do not proceed with our recommendations.

It worth noting our qualified advisers ARE NOT paid a commission. It makes no financial difference to them whether you proceed or not. They are monitored on the quality of their work and EVERYTHING goes through our compliance department for checking at every stage of the process. This can leave you confident you are being given the best possible advice for you.

We are Authorised and regulated by the Financial Conduct Authority (Reference number 46505). We only use FCA & HMRC approved schemes.

These are the steps involved in the process:

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1. Get Started

Simply fill in our Get Started form and we will send you our free pension freedom pack by post.
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2. Complete Enquiry Form

If you read the guide and would like us to look into your options, simply complete the Enquiry Form at the back of the guide telling us what pensions you would like us to look into and post it back to us via FREEPOST.

Once we receive the completed enquiry form, we will contact your pension provider and request all of the information relating to your current scheme e.g. size of fund, pension type and benefits.

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3. Fact Find

With your pension details acquired, we then carry out a “Fact Find” with you to get a better picture of why you want to unlock your pension funds. We do this via a phone call interview with you or using our online Fact Find questionnaire.

It’s essential that we provide our clients with the right advice for their specific situation. With all of the information gathered from both yourself and your pension provider, we draw up a report setting out our recommendations.

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4. Recommendations

One of our Pension Specialists will carry out a full analysis, order transfer illustrations and discuss our recommendation direct with you, the client.

We will post you our recommendation, written in plain, easy to understand language, detailing our advice and why we have come to that conclusion. We will give you all the illustrations and details of all the charges. If you have any questions or need clarification, please call us.

If our advice is to proceed with a transfer we will include all the relevant paperwork for your completion and include information on costs and charges.


5. Approval

If you do decide to go ahead with our recommendation and on receipt of your written authorisation, we arrange for the transfer of you pension. If you are taking a cash lump sum the funds are paid directly into your bank account.

The process is now complete.



Get started today and receive expert advice from Grove Pension Solutions

Initial consultation free


A very clear, understandable and efficient service. All staff were friendly and knowledgeable.

Mr RP, Sheffield

I found Grove Financial Services to be an efficient and helpful company who I believe will do the best for their clients.

Mr CN, Slough

Very helpful. Explained in detail, answered all my questions. Would recommend to family and friends. Excellent services.

Mr SS, Cheltenham

The Grove Pension Release company are very helpful who go through every aspect step by step so that you understand. … The service you get is A1 and the staff are polite and helpful in every way. The response and service I got was second to none.

Mr GA, Widnes

The advisor explained everything and took time to make sure I understood what he had said. Service provided prompt information clear and easy to understand. Staff polite at all times. Everything they said would happen did in time frame told.

Mrs LL, London

Your staff were very helpful from the start and very professional in their approach to what is a complex field. I would recommend your services to anybody.

Mr AS, Oxford

This was the best decision I have made. I cannot express how helpful Grove Pension Solutions were. … Their staff are very knowledgeable, professional and friendly, not something other companies offer these days.

Mrs JM, Glasgow

I had no pre-knowledge of what would be involved in pension release so I was pleased by the professionalism and friendly service offered by your organisation, things were explained in a clear and concise way so I would have no hesitation in recommending your services to other people.

Mr KH, Sunderland

Thoroughly recommended, nothing to much trouble, always there to give advice, always dealt with the same person at all times. Very glad that I used this company.

Mrs JA, Queenborough


Grove actively support the following charities and institutions

Bromley Mencap