MEET THE
PENSION BUREAU TEAM

Experience

Since our inception in 2007, we have built on our reputation for being honest, friendly and helpful professionals with an extensive knowledge and experience invaluable for our clients when dealing with their pension release and transfer enquiries.

Our senior management team have individual experience within the industry ranging from 45 years for the most experienced to over 17 years for the least. Our Chief Executive and founder, Michael Ormond, has over 33 years in the industry, with over 18 of those years specialising in pension transfers.

We can investigate and analyse any UK pension*. Our extensive data base covers all major schemes, in fact, we have details of over 7,000, covering the significant majority of those in existence.

 

Compliance

We are committed to the FCA rules and guidance and have our own, dedicated compliance team ensuring we keep up to date with the latest interpretation and implementation of their requirements.

As recently as 2016 they completed a review of our business; focusing on procedures, management structure, business process, TCF and training documents, along with reviewing several of our transfer cases.

 

A partnership you can trust

We understand that the relationship you have with your clients is vital and can be undermined or strengthened by our involvement. Therefore, our focus is on fairness, balance and transparency, in both process and charges; quite simply, we will not recommend a transfer where it is not in your client’s best interest.

We aim to work hand in hand with you, being as flexible and accommodating as we can, to ensure the best possible customer outcome and ensuring your reputation with your clients is enhanced and strengthened.

*Certain Statutory Pension Schemes cannot be transferred, such as: NHS, Teachers’, Civil Service, Police, Fire Fighters and Armed Forces.

Local Government Pension Schemes (LGPS) can be transferred.

Our Senior Team

Tim Flippance
Claire Butler
Suzanna Scott

Testimonials

The advisor explained everything and took time to make sure I understood what he had said. Service provided prompt information clear and easy to understand. Staff polite at all times. Everything they said would happen did in time frame told.

Mrs LL, London

Very satisfied from start to finish with the quick & professional service.

Mr HB, Lancaster

From the moment I went on to the website with Grove, right to the end of my pension dealings. They’ve acted in a very professional way with myself, I would recomend them to any person who – like me – needs much needed help on pension release. Well done to everyone at Grove, you deserve a pat on the back, thank you.

Mr KW, West Bromwich

I found your service to be very professional. The people I had contact with were very patient and understanding.

Mr DW, Bradford

The whole experience was comprehensive and informative. I was never put under pressure, and the whole procedure was conducted professional, with feedback. Everything that I was told would be done was done in the time frame that I was advised of.

Mr MD, Plymouth

The advice I received was excellent. Each time I didn’t understand something I made a phone call. I was never felt to feel like a nuisance (which I know I was!) and everything was simply explained to me. Thank you – what a wonderful team!

Mrs UA, Wigan

Grove made all aspects of the pension release process very clear and precise, and kept me up to date on what stage my pension unlocking was at. Very professional at all times.

Mrs MR, Glasgow

Pensions are an incredibly difficult subject to grasp but the team at Grove Pension Solutions went out of their way to explain, in plain English, the pro’s and con’s with regards to the pensions even if it meant that they wouldn’t get as much business. They really did put the client first which is a refreshing change to the financial culture of today. I was very happy with the service and satisfied that my pensions are in safe hands.

Ms D M, Nottingham

I have already recommended your services to some of my colleagues. I was highly delighted with all aspects of the services I received. Thank you for a painless, understandable transaction.

Mr GWB, Driffield

GROVE SUPPORTED CHARITIES

Grove actively support the following charities and institutions

Livability
Libra
Bromley Mencap
Aquaid