Your Client, our risk
IFA FAQs
Frequently asked questions for introducing IFAs. Information about our process can be found in the Defined Benefit Pension Transfer section of our website.
If you have any other questions, please feel free to either call us, or complete the Get in Touch form below.
Does Grove accept Insistent Clients?
Does Grove have a minimum fee?
Yes – our minimum fee is £3,950 for Full Advice. However, prior to getting to this point, clients receive both Triage information and then Abridged Advice free of charge. This helps them understand whether to proceed to Full Advice.
What is the maximum initial fee I can take?
It should be noted that because our minimum fee takes priority, the CETV must be at least £131,666 for us to facilitate a fee. However, you can arrange a fee directly with your client.
Is there a minimum CETV Grove will look into?
Some ceding / receiving schemes still require proof of advice even when the value is less than £30,000 and, in these circumstances, we are prepared to provide this.
Of course, you should discuss our minimum fee prior to referring them to us, as they may not wish to proceed.
Should I request a current transfer value (CETV) before I send a new case to Grove?
Ideally not, as we prefer to request these ourselves.
Transfer values (CETVs) are only guaranteed for three months so we always prefer to have the maximum time to provide our full advice before the CETV runs out (avoiding the potential risk of a recalculation meaning it drops in value).
However, In the event that your client has already received a current transfer value, please pass the case to us as soon as possible. This will give us the best chance to complete matters before the value expires.
Does Grove help with just DB transfers, or will they help with other types of pensions?
We can provide advice on any type of UK pension – including those with safeguarded benefits such as GMP – as long as the transfer is to another UK-based private pension or workplace personal pension.
How long does it take to switch the agency back to me once Full Advice has been given?
As such, this depends on the receiving provider and how quickly they process this. We would generally expect this to take 2-3 weeks.
If I charge an initial fee, when will this be paid and how?
We will ask you for an invoice and this is normally settled within about a week. If the client has chosen to take Full Advice but then does not transfer, under FCA rules our fee must still be paid and the client will need to pay this to us.
However, we obviously don’t facilitate any fee that you have agreed with your client, so you will need to arrange this separately.
What our IFA clients say
Having been introduced to the team at Grove for clients considering their Defined Benefit options, it has been great to strike up a working relationship with the firm. It is hugely important that our clients enjoy a positive experience with those we entrust to work alongside us and the IFA Liaison team are particularly helpful in ensuring that we are in a fully informed position throughout each stage of the process
Daniel Galbraith - Adv DipFA Chartered ALIBF
Kilgour Wealth Management Ltd
I have been dealing with Grove for several years now and I have to say they are a great firm to deal with, they are first class with communication, for me the bigger issue how my clients perceive them, and everyone says the same thing, they were very friendly, clear and informative, that to me it’s worth its weight in gold. I find the staff to be very approachable and knowledgeable, I would have no hesitation in recommending them to anyone, they are a 5-star firm who give 5-star service. One of the bests parts of dealing with these guys are that once the transfers have completed, Grove transfers your clients back to you really quickly and then you take back over managing your clients again.
Tony Errington
IFA Consultants Ltd
We recently referred two cases to Grove Pension Solutions. Grove has a very smooth abridged advice process that allows introducers to refer cases and have them initially assessed without incurring cost for the clients. When it is agreed to proceed to the next stage, we found their fee structure, advice process, and their communication with us, to be outstanding. We got regular updates from their superb IFA Liaison staff and understood what stage we had reached all the way through the process. Their IFA website portal is also very easy to navigate and a most useful resource. We have used other approved DB transfer specialist firms before, but Grove is the main one we intend using in future. I can highly recommend this firm.
Alistair Paterson - Director
Murray Paterson Ltd
You have been 1st class with your interactions and I just want to put on record my sincere thanks for all your hard work with all of my case submissions. It really does make a difference having someone like yourself at the end of the phone.
Christian Derrick
Stephenson Johnson Financial Planning Ltd
I have referred Defined Benefit cases to Grove for several years. I have found that the team are very helpful in ensuring that clients have a positive experience. They seamlessly take clients through the advice journey, ensuring that the client is aware of each step of the process.
My interaction with both Matt and Max in particular from the IFA liaison team has been critical in ensuring a high level of client care.
Sheilen Savjani
Sovereign Financial Planners
Get in touch
If you would like to find out more about our DB pension transfer service for IFA's or visit us, get in touch below and one of our IFA Liason Team will contact you.